Associate Export Representative (Redding)

Ted Pella, Inc. is seeking an Associate Export Representative / Export Representative to join our dynamic international team. This position assists our diverse international customers by processing orders, answering questions, and providing pricing, availability, delivery and shipping options, and current status updates.

Job Duties & Responsibilities:

Process international customer orders via the web, email, fax, and telephone. Accuracy is key. This process includes converting Proforma invoices and web orders to confirmed orders, preparing confirmed orders for shipment, working with all necessary departments to ensure accuracy, communicating with customer the estimated delivery date, best shipping mode, and freight costs, and notifying customers of any special information and contact info for clarification.
Interact with international customers on a regular basis by email and occasionally by phone, to ensure quality customer service and satisfaction.
Work with various departments within the company and provide administrative support to the international team as needed to ensure customer satisfaction.
Complete additional duties, tasks and cross-training within the department as assigned.
Job Requirements & Qualifications:

Requires minimum of 2 years related customer service experience for entry level, minimum 4 years to be considered at next level.
Export experience is a plus. Experience with international customers is a plus.
College degree or course work in business, sales, communications, or related field is preferred.
Good knowledge of world geography is preferred.
Ability to appreciate cultural differences and relate well with international customers. Knowledge of foreign language is a plus.
Requires excellent communication skills. Ability to interface successfully with customers, vendors, co-workers and management. Must be able to collaborate and interact successfully and have the ability to work well with all people.
Requires excellent organization skills, and the ability to multi-task in a fast paced environment.
Requires a high level of attention to detail and accuracy, excellent problem solving skills and good judgment.
Must have good math and grammatical skills.
Excellent computer knowledge, including Windows, MS Word, Excel, Outlook, and internet browsers.
Experience with business software programs a plus.
Must be self-motivated to work independently, as well as work well on a team. Must be results-oriented with a demonstrated track record of success.
Must have strong attendance record and work ethic, while maintaining a positive attitude at all times
Hours:

Monday through Friday, 7:30 a.m. to 4:00 p.m., may vary based on business needs.

Pay & Benefits:

Hourly salary range is $16.09 – $23.17 per hour plus excellent benefits. Hourly rate and title will be commensurate with experience. Customer service experience, education and export experience will be considered to determine pay rate. This position includes a generous medical, dental, vision, paid life insurance, a 401(k) plan with Company match, 2 weeks paid vacation, 8 days of sick time, and 10 holidays.

About Ted Pella, Inc.:

Ted Pella, Inc. has been serving the global microscopy community with instrumentation and supplies for over 54 years. We sell to the entire USA and all around the world both directly and through a large distributor network. Visit our web site at http://www.tedpella.com. We are a family-owned and operated Company with a professional and friendly atmosphere.

We are an equal employment opportunity employer. Final candidates must successfully pass post-offer pre-employment drug screen and background check when applicable. We participate in E-Verify.

Job Type: Full-time

Salary: $16.09 – $23.17 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:

Monday to Friday
Supplemental pay types:

Bonus pay
Ability to commute/relocate:

Redding, CA 96003: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your Net Words Per Minute (NWPM) typing speed?
Are you able to pass a pre-employment drug screen that includes THC?
Experience:

Customer service: 2 years (Required)
Work Location: One location